Shipping policy

POMACO — Shipping Policy

1. Processing & Order Confirmation

Thank you for shopping with POMACO. Once you place an order, we begin processing it immediately. Processing means verifying order details, quality-checking the product, packing, and handing it over to the courier partner.

  • Processing time: 2–4 business days from order confirmation.
  • You will receive an order confirmation email immediately after purchase and a shipping confirmation with a tracking link once your order has been dispatched.

Note: Processing times may vary slightly during peak seasons, sales, or due to supply constraints. If we expect a delay, we’ll notify you at the email or phone number provided at checkout.

2. Delivery Time & Tracking

  • Standard delivery (within India): typically 7–10 business days from the date of dispatch.
  • Delivery estimates may vary based on location, courier partner, and local conditions.
  • Once dispatched, you’ll receive a tracking link via email and/or SMS to monitor your shipment.

3. Shipping Charges

  • Free shipping on orders with a final cart value of ₹5,000 or more (after discounts, before taxes & shipping).
  • For orders below ₹5,000, a flat shipping charge of ₹90 applies (India only).
  • Any additional duties or taxes for special shipments (if applicable) will be communicated at checkout or prior to dispatch.

4. Delivery Attempts & Missed Deliveries

  • Courier partners typically attempt delivery once or twice depending on their policy. If delivery attempts fail and the shipment is returned to our warehouse, you will be contacted with next-step options (reship at customer cost, store credit, or cancellation subject to our Returns & Exchanges policy).

5. Damaged, Lost, or Incorrect Deliveries — Claims & Timeframe

  • Please inspect your package at the time of delivery.
  • To raise a claim for damaged, missing, or incorrect items, contact us within 3 days of delivery at care@pomaco.in with:
    • Order number
    • Photographs of the received item (including packaging) and damage (if any)
    • Brief description of the issue

Claims submitted after 3 days from delivery will generally not be accepted except in exceptional circumstances which will be reviewed on a case-by-case basis.

6. Reverse Pickup & Returns for Exchanges

  • Reverse pickup for returns/exchanges is available in most serviceable areas and will be scheduled within 2–4 business days of your request (subject to courier availability).
  • If reverse pickup is unavailable for your area, you will be asked to self-ship the item back to our operational address (see Contact section). Please follow our Returns & Exchanges Policy for full instructions.

7. International Shipping

  • Currently: POMACO ships within India only.
  • We are preparing international shipping and will announce destinations, timelines, and shipping charges when ready.

8. Force Majeure & Delays

  • POMACO is not liable for delays caused by events outside our control (natural disasters, strikes, customs delays, courier disruptions, severe weather, or other force majeure events). In such cases we will communicate estimated delays and do our best to resolve the situation.

9. Contact & Support

For any shipping questions, urgent requests, or to raise a claim, please email us at:

care@pomaco.in

Operational Address for returns / correspondence (if required for self-ship returns):

POMACO (Propack Packaging Private Limited)

1st Floor, Plot in Kh. No. 1268, Kapasheda Road,

Kapasheda, New Delhi – 110037, India