Privacy policy

POMACO Privacy Policy

This Privacy Policy describes how POMACO™ (“Company,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pomaco.in (the “Site”) or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

By using or accessing our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information you provide directly:

Name, billing and shipping address, email, phone number, and payment details when you place an order.

  • Account Information:

If you create an account, we collect login credentials and related security details.

  • Usage Information (Device & Browsing Data):

IP address, browser type, device identifiers, location data (based on IP), and interaction with our Site (via cookies, log files, pixels, etc.).

  • Customer Support Data:

Any information you provide while communicating with us for queries or complaints.

3. How We Use Your Information

We use the collected information for purposes including:

  • Fulfilling and delivering your orders.
  • Processing payments and providing invoices.
  • Providing customer support.
  • Improving and personalizing our Services.
  • Marketing and promotional communications (if you have opted in).
  • Fraud detection, security, and legal compliance.

4. Sharing of Information

We may share your personal information in the following circumstances:

  • With Service Providers: e.g., Shopify (store platform), payment gateways, shipping partners.
  • For Legal Compliance: To comply with applicable laws, regulations, or legal requests.
  • In Business Transactions: Such as mergers, acquisitions, or restructuring.
  • With Marketing Partners: For tailored advertising, only if you have consented.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable Site functionality (shopping cart, account login).
  • Analyse browsing activity to improve performance.
  • Provide targeted marketing.

You may disable cookies in your browser settings, but certain parts of the Site may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on applicable law, you may have rights such as:

  • Right to access the information we hold about you.
  • Right to correct inaccurate information.
  • Right to request deletion of your personal data.
  • Right to withdraw consent for marketing communications.

To exercise your rights, contact us at care@pomaco.in.

8. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect information from them.

10. International Users

If you access our Site from outside India, note that your information may be transferred to and stored in India or other jurisdictions.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our practices, you may contact us at:

POMACO™ (under PROPACK PACKAGING PRIVATE LIMITED)

Operational Office: 1st Floor, Plot in Kh. No.1268, Kapashera Road, Kapashera, New Delhi – 110037, India

Registered Office: Mouza-Aima, J.L.No 51, P.O Hanral, P.S. Dadpur, Dist- Hooghly, West Bengal – 712149, India

GST Number: 07AAICP6882E1Z3

Email: care@pomaco.in